Privacy Policy

1. Introduction

Welcome to hepiqq's Privacy Policy. This document is designed to help you understand what personal information we collect when you use our online casino and sports betting services, why we collect it, how we use and protect it, and the choices you have regarding your data.

hepiqq operates as an international online gaming platform serving Indonesian players. We are committed to maintaining the trust and confidence of our users by handling personal data responsibly and in accordance with applicable data protection laws and regulations.

By creating an account and using hepiqq's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you must not use our platform.

2. Data Controller

For the purposes of applicable data protection legislation, hepiqq is the data controller responsible for your personal information. This means we determine how and why your data is processed and are accountable for ensuring compliance with privacy laws.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer using the contact information provided in Section 12 of this document.

3. Information We Collect

hepiqq collects several types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver a personalized gaming experience.

3.1 Information You Provide to Us

When you register for a hepiqq account, you voluntarily provide us with the following personal information:

• Identity Information: Full name, date of birth, gender, and government-issued identification number (e.g., Indonesian KTP number or passport number).
• Contact Information: Email address, phone number, residential address including city and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), and transaction history.
• Verification Documents: Copies of government-issued photo ID (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), and selfies or photos for identity verification purposes.
• Communications: Any information you provide when contacting customer support via live chat, email, WhatsApp, or other communication channels, including transcripts of conversations and attachments.

3.2 Information Collected Automatically

When you use hepiqq, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (such as IMEI or device fingerprint), and mobile network information.
• Connection Information: IP address, geolocation data (country, city, approximate coordinates), internet service provider, and time zone.
• Usage Data: Pages visited, games played, betting history, deposit and withdrawal transactions, session duration, click patterns, navigation paths, referral sources, and timestamps of activities.
• Performance Data: Game loading times, error messages, crash reports, and other technical diagnostics that help us improve platform performance.

3.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation details from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers to verify deposits and process withdrawals.
• Identity Verification Services: Results from third-party identity verification and fraud prevention services that confirm the authenticity of your documents and detect potential fraudulent activity.
• Marketing Partners: If you arrive at hepiqq through an affiliate link or promotional campaign, we may receive limited information about the referral source (but not your personal identity unless you choose to register).

4. How We Use Your Information

hepiqq processes your personal data for specific purposes that are necessary to provide our services, comply with legal obligations, and improve your gaming experience. We do not use your information for purposes beyond those described in this section without obtaining your explicit consent.

4.1 Account Management and Service Delivery

• Creating and maintaining your gaming account
• Processing deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay)
• Enabling you to place bets on slots, live casino games, sports betting markets (football, BRI Liga 1, EPL, La Liga), togel (lottery), and other gaming products
• Calculating and crediting winnings to your account
• Providing customer support and responding to your inquiries
• Processing bonus claims and VIP program benefits

4.2 Security and Fraud Prevention

• Verifying your identity through KYC (Know Your Customer) procedures to prevent underage gambling and ensure you are who you claim to be
• Detecting and preventing fraudulent activities, multi-accounting, bonus abuse, money laundering, and other violations of our Terms & Conditions
• Monitoring account activity for unusual patterns that may indicate unauthorized access or security breaches
• Investigating suspected violations of platform rules and cooperating with law enforcement when required

4.3 Legal and Regulatory Compliance

• Complying with international gaming regulations and anti-money-laundering (AML) requirements
• Maintaining records for audit purposes as required by our operating license
• Responding to lawful requests from government authorities, courts, or regulatory bodies
• Enforcing our Terms & Conditions and other policies

4.4 Platform Improvement and Personalization

• Analyzing usage patterns to understand which games and features are most popular
• Improving platform performance, user interface design, and navigation
• Personalizing your experience by recommending games based on your preferences
• Conducting market research and developing new products and services

4.5 Marketing and Communications

• Sending you promotional offers, bonus announcements, and newsletters (only if you have opted in to receive marketing communications)
• Notifying you about important account updates, policy changes, or security alerts
• Informing you about new games, features, or platform enhancements

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account preferences, or contacting customer support. Please note that you cannot opt out of essential service communications such as transaction confirmations, security alerts, or legal notices.

5. Data Retention

hepiqq retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Type	Retention Period	Reason
Account Information	Duration of account + 5 years after closure	Legal compliance and dispute resolution
Transaction Records	7 years from transaction date	Financial regulations and tax requirements
Identity Verification Documents	5 years after account closure	Anti-money laundering compliance
Game and Betting History	5 years from bet placement	Gaming license requirements
Customer Support Communications	3 years from last interaction	Service quality and dispute resolution
Marketing Consent Records	Until consent is withdrawn + 1 year	Proof of consent for regulatory purposes

After the retention period expires, we securely delete or anonymize your personal data so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

6. How We Protect Your Information

Protecting your personal and financial information is a top priority at hepiqq. We employ industry-leading security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

6.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on servers located in secure facilities with restricted physical access, 24/7 monitoring, and redundant backups.
• Password Protection: Your account password is encrypted using one-way hashing algorithms, meaning even hepiqq staff cannot view your password in plain text.
• Firewall Protection: Advanced firewalls protect our infrastructure from external attacks and unauthorized intrusion attempts.
• Regular Security Audits: Independent security experts conduct periodic audits and penetration testing to identify and address vulnerabilities.

6.2 Organizational Security Measures

• Access Controls: Only authorized personnel with a legitimate business need can access personal data, and all access is logged and monitored.
• Employee Training: All hepiqq employees undergo regular training on data protection principles and are bound by strict confidentiality agreements.
• Vendor Management: Third-party service providers who process data on our behalf are carefully vetted and required to maintain equivalent security standards.

6.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password that combines letters, numbers, and special characters
• Never share your login credentials with anyone, including hepiqq staff (we will never ask for your password)
• Log out after each session, especially on shared or public devices
• Enable two-factor authentication (2FA) if offered in your account settings
• Be cautious of phishing emails or messages claiming to be from hepiqq – verify sender authenticity before clicking links
• Report any suspicious account activity to customer support immediately

7. Cookies and Tracking Technologies

hepiqq uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device by your web browser.

7.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality such as maintaining your logged-in session, remembering your language preference, and processing transactions. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use hepiqq, such as which pages are visited most frequently and whether you encounter error messages. This data helps us optimize the platform.
• Functionality Cookies: Remember your preferences and choices (e.g., username, favorite games) to provide a more personalized experience.
• Analytics Cookies: Used to understand user behavior patterns, measure the effectiveness of marketing campaigns, and generate statistical reports.

7.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Please note that disabling essential cookies may impair certain platform features or prevent you from using hepiqq entirely.

To learn more about managing cookies in your specific browser, visit your browser's help section or support documentation.

8. Third-Party Services

hepiqq integrates with third-party services to deliver certain features and functionalities. When you use these services, your personal information may be shared with or collected by third parties subject to their own privacy policies.

8.1 Payment Processors

When you make a deposit or request a withdrawal, your payment information (bank account details, e-wallet credentials) is processed by third-party payment service providers including Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet companies (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers operate under their own privacy policies and security standards.

8.2 Game Providers

Some games on hepiqq are powered by third-party software developers. When you play these games, certain technical data (game session details, bet amounts, outcomes) may be shared with the game provider for operational purposes.

8.3 Analytics and Marketing Tools

We use analytics tools to understand user behavior and measure marketing campaign effectiveness. These tools may collect device information, IP addresses, and usage patterns in accordance with their respective privacy policies.

Important: hepiqq is not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

hepiqq operates internationally and may transfer your personal data to countries outside Indonesia for processing and storage. These countries may have data protection laws that differ from Indonesian regulations.

When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information, such as:

• Transferring data only to countries recognized as providing adequate data protection
• Using contractual clauses approved by data protection authorities
• Ensuring third-party processors comply with international data protection standards

By using hepiqq, you consent to the transfer of your personal data as described in this section.

10. Your Privacy Rights

As a hepiqq user, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights in a timely and transparent manner.

10.1 Right to Access

You have the right to request a copy of the personal data we hold about you. This includes account information, transaction history, identity verification documents, and communications. You can export most of this data directly from your account dashboard, or contact customer support for assistance.

10.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update your contact details, address, and phone number through your account settings, or contact customer support to correct other information.

10.3 Right to Erasure (Right to Be Forgotten)

You can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, or if you withdraw consent for processing. Please note that we may retain certain information to comply with legal obligations (e.g., transaction records for tax and anti-money-laundering purposes).

10.4 Right to Restrict Processing

You can request that we temporarily restrict the processing of your personal data in certain situations, such as while we verify the accuracy of disputed information or assess whether our legitimate interests override your objection to processing.

10.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider. We provide data export functionality in your account dashboard.

10.6 Right to Object

You can object to processing of your personal data based on legitimate interests or for marketing purposes. If you object to marketing communications, we will stop sending promotional materials immediately.

10.7 Right to Withdraw Consent

If we process your personal data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before consent was withdrawn.

10.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or use the privacy settings in your account dashboard. We will respond to your request within 30 days and may request additional information to verify your identity before processing your request.

11. Children's Privacy

hepiqq's services are strictly intended for adults aged 21 years and older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21.

If we discover that we have inadvertently collected personal data from someone under 21, we will immediately delete that information and close the associated account. If you believe a minor has provided personal information to hepiqq, please contact us immediately at [email protected].

Parents and guardians are encouraged to monitor their children's internet usage and prevent access to online gambling platforms. For more information on responsible gaming and age restrictions, visit our Responsible Gaming page.

12. Changes to This Privacy Policy

hepiqq may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by:

• Posting a prominent notice on our website homepage
• Sending an email to your registered email address
• Displaying a notification in your account dashboard

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the policy was last revised. Your continued use of hepiqq after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the chat icon on our website
• WhatsApp: +62 812 3456 7890

We aim to respond to all privacy-related inquiries within 48 hours. For urgent security concerns, please use our live chat for immediate assistance.