Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context requires otherwise, the following definitions apply:

• "hepiqq," "we," "us," "our" refers to the online gaming platform accessible at hepiqq.cam and all associated services.
• "Player," "you," "your," "user" refers to any individual who registers for, accesses, or uses the hepiqq platform.
• "Account" means the personal gaming account created by a player upon registration, which includes a unique username and password.
• "Services" refers to all gaming products offered by hepiqq, including but not limited to slot games, live casino tables, sports betting markets, togel (Indonesia's traditional lottery game), and other gambling activities available through the platform.
• "Wager" or "Bet" means any stake placed by a player on any gaming product offered by hepiqq.
• "Bonus" refers to promotional credits, free bets, cashback, or other incentives provided by hepiqq, subject to specific terms and wagering requirements.
• "Terms" or "Agreement" refers to this Terms & Conditions document, including any amendments or supplements.

2. Eligibility and Account Registration

2.1 Age and Legal Capacity

To register and use hepiqq's services, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age, which is the minimum legal age for gambling activities in Indonesia.
• You must have the legal capacity to enter into binding contracts under the laws of your jurisdiction.
• You must not be prohibited from gambling by any legal or regulatory authority.
• You must not be self-excluded from gambling on any platform, including hepiqq.

2.2 Geographic Restrictions

hepiqq is designed primarily for residents of Indonesia. While we operate under an international license and are accessible from various jurisdictions, you are solely responsible for determining whether your use of our services complies with applicable laws in your location. By using hepiqq, you represent and warrant that your participation in online gambling is not prohibited by the laws of your place of residence.

2.3 Account Creation

When you register for a hepiqq account, you agree to provide accurate, complete, and current information. You must provide your real name, date of birth, residential address, email address, and phone number. Providing false or misleading information is a material breach of these Terms and may result in immediate account closure and forfeiture of any funds.

2.4 One Account Per Person

Each player is permitted only one account on hepiqq. Creating multiple accounts, also known as "multi-accounting," is strictly prohibited and will result in the closure of all accounts and confiscation of any balances, winnings, and bonuses. We employ advanced fraud detection systems to identify duplicate accounts based on personal information, payment methods, IP addresses, and device fingerprints.

2.5 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. Any activity that occurs under your account is your sole responsibility, whether or not authorized by you. If you suspect unauthorized access to your account, you must notify our customer support immediately at the contact details provided in Section 14 of these Terms.

3. Know Your Customer (KYC) and Identity Verification

hepiqq is committed to preventing fraud, money laundering, and underage gambling. To comply with international regulatory standards and protect the integrity of our platform, we require all players to complete identity verification before processing withdrawal requests.

3.1 Required Documentation

Before your first withdrawal, you must provide the following documents:

• Proof of Identity: A clear, color copy of a government-issued photo ID such as your Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license. The document must be valid and not expired.
• Proof of Address: A recent utility bill, bank statement, or government-issued document showing your full name and residential address, dated within the last three months.
• Proof of Payment Method: For bank transfers, a screenshot or photo of your bank account showing your name and account number. For e-wallets like OVO, DANA, or GoPay, a screenshot showing your registered name and account details.

3.2 Verification Process

Once you submit your documents through your account dashboard or via email to our support team, our compliance department will review them within 24-48 hours. You will receive an email notification once your account is verified. Failure to provide requested documents within 30 days of your first deposit may result in account suspension until verification is completed.

3.3 Enhanced Due Diligence

We reserve the right to request additional documentation or information at any time, particularly for large withdrawals or if we detect unusual account activity. This may include requests for bank statements showing the source of funds, video verification calls, or notarized documents. Refusal to provide requested information may result in account closure and return of deposited funds minus any bonuses or winnings.

4. Deposits and Payments

4.1 Accepted Payment Methods

hepiqq supports deposits via the following Indonesian payment methods:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and BSI (Bank Syariah Indonesia).
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

All deposits are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000, and the maximum deposit per transaction is Rp 50,000,000 unless otherwise specified for VIP members.

4.2 Deposit Processing

Deposits made via bank transfer during banking hours (Monday-Friday, 08:00-16:00 WIB) are typically credited to your account within 5-10 minutes. Deposits made outside banking hours or on weekends may take up to 30 minutes. E-wallet deposits are processed instantly 24/7. If your deposit does not appear in your account within the specified timeframe, contact our customer support with your transaction reference number.

4.3 Third-Party Deposits

All deposits must be made from a payment account registered in your own name. Third-party deposits (deposits made from an account belonging to someone else, such as a spouse, friend, or family member) are strictly prohibited. We reserve the right to void any bets placed with third-party funds and to return the deposit to the original payment source.

4.4 Responsible Deposit Limits

To promote responsible gaming, you may set daily, weekly, or monthly deposit limits on your account. Once set, these limits cannot be increased for 24 hours, though they can be decreased immediately. You can configure deposit limits through your account settings or by contacting customer support. See our Responsible Gaming page for more information.

5. Withdrawals and Payouts

5.1 Withdrawal Eligibility

You may request a withdrawal only after you have completed identity verification (KYC) as described in Section 3. The minimum withdrawal amount is Rp 100,000. There is no maximum withdrawal limit for standard members, though we may process very large withdrawals in installments for security reasons. VIP members enjoy higher priority and can request custom withdrawal arrangements.

5.2 Withdrawal Processing Times

hepiqq is committed to providing the fastest withdrawal processing in the Indonesian online gaming market. For verified accounts, withdrawal requests are processed as follows:

• Standard Members: 5-15 minutes, available 24/7 including weekends and holidays.
• Gold VIP Members: Priority queue processing, typically under 10 minutes.
• Platinum VIP Members and Above: Express processing, typically under 5 minutes, with automatic approval for withdrawals under Rp 20,000,000.

5.3 Withdrawal Method

Withdrawals must be made to the same payment method and account used for your most recent deposit, in accordance with anti-money-laundering regulations. If you wish to withdraw to a different bank account or e-wallet, you must first provide verification documents for the new payment method and receive approval from our compliance team.

5.4 Bonus Wagering Requirements

If you have an active bonus on your account, you must complete the associated wagering requirements before you can withdraw any funds. Wagering requirements vary by bonus type and are specified in the bonus terms at the time of acceptance. Typically, welcome bonuses require 30x wagering, deposit bonuses require 25x wagering, and cashback requires 5x wagering. See Section 7 for detailed bonus terms.

5.5 Withdrawal Fees

hepiqq does not charge withdrawal fees. However, your bank or e-wallet provider may impose their own transaction fees, which are beyond our control. We recommend checking with your financial institution for their fee schedule.

6. Betting Rules and Game Conduct

6.1 General Betting Principles

All bets placed on hepiqq are final and cannot be canceled, modified, or refunded once accepted by our system, except in cases of obvious technical error as determined by hepiqq management. You are responsible for ensuring that your bets are correct before confirming them.

6.2 Sports Betting Rules

For sports betting, including football markets such as the English Premier League, La Liga, UEFA Champions League, and Indonesia's BRI Liga 1, the following rules apply:

• All bets are settled based on the official result at the end of regular time unless otherwise specified (e.g., bets on "Match Winner Including Extra Time").
• If a match is postponed or suspended, bets remain valid if the match is completed within 48 hours. If the match is not completed within 48 hours, all bets are void and stakes are refunded.
• For mix parlay (accumulator) bets, all selections must win for the bet to be successful. If any selection is void due to postponement, that selection is treated as having odds of 1.00, and the parlay is recalculated.
• Asian Handicap (voor bola) bets are settled according to the handicap line at the time the bet was placed, not the closing line.

6.3 Casino Game Rules

All casino games, including slots, live dealer games (Baccarat, Roulette, Blackjack), and table games, use certified Random Number Generators (RNG) or live dealer outcomes. Game rules are available in the information section of each game. Return-to-Player (RTP) percentages are published for all slot games and represent the theoretical long-term payout over hundreds of thousands of spins.

6.4 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure, forfeiture of all funds, and potential legal action:

• Bonus Abuse: Exploiting bonuses through multi-accounting, coordinated betting, or low-risk wagering strategies designed solely to clear wagering requirements without genuine gameplay.
• Collusion: Coordinating with other players to gain an unfair advantage, particularly in poker or live dealer games.
• Arbitrage Betting: Exploiting odds discrepancies between platforms or delayed odds updates to guarantee profits.
• Use of Bots or Automated Software: Using any software, script, or automated tool to place bets or play games on your behalf.
• Hacking or System Exploitation: Attempting to interfere with, circumvent, or exploit vulnerabilities in hepiqq's software, infrastructure, or security systems.

7. Bonuses and Promotions

7.1 Bonus Acceptance

hepiqq offers various bonuses and promotions, including welcome bonuses, deposit match bonuses, cashback programs, and VIP rewards. Unless otherwise stated, bonuses are optional and must be manually claimed through your account dashboard or by contacting customer support. By accepting a bonus, you agree to comply with its specific terms and wagering requirements.

7.2 Wagering Requirements

Most bonuses require you to wager the bonus amount a certain number of times before you can withdraw any associated winnings. Wagering requirements are clearly stated at the time of bonus acceptance and typically range as follows:

• Welcome Bonus: 30x the bonus amount
• Daily Deposit Bonus: 25x the bonus amount
• Weekly Cashback: 5x the cashback amount
• Referral Bonus: 20x the bonus amount

Contribution rates toward wagering requirements vary by game type: slot games contribute 100%, live casino games contribute 10%, and sports betting contributes 50%. Only bets placed with real money (not bonus money) count toward wagering requirements.

7.3 Maximum Bet While Clearing Bonus

When you have an active bonus on your account, the maximum bet per round or spin is Rp 25,000. Exceeding this limit may result in bonus forfeiture and voiding of associated winnings.

7.4 Bonus Expiration

All bonuses and their associated wagering requirements must be completed within the validity period specified in the bonus terms, typically ranging from 7 to 60 days. If wagering requirements are not met within the validity period, the bonus and any winnings derived from it will be forfeited.

7.5 Withdrawal Restrictions

You cannot withdraw funds while an active bonus is on your account unless you first complete the wagering requirements or forfeit the bonus and its associated winnings. To forfeit a bonus, contact customer support. Once forfeited, the bonus cannot be reinstated.

8. Responsible Gaming and Self-Exclusion

hepiqq is committed to promoting responsible gaming and protecting players from the potential harms of problem gambling. We provide comprehensive tools and resources to help you maintain control over your gambling activities.

8.1 Age Verification

You must be at least 21 years of age to use hepiqq. We conduct identity verification checks to ensure compliance with this requirement. If we discover that you are under 21, your account will be immediately closed, and all funds will be confiscated.

8.2 Deposit and Betting Limits

You can set daily, weekly, or monthly limits on deposits and bets through your account settings. Once set, these limits cannot be increased for 24 hours, though they can be decreased at any time. To set limits, log in to your account and navigate to the Responsible Gaming section of your profile.

8.3 Cooling-Off Periods

If you feel you need a temporary break from gambling, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During this period, you will not be able to access your account or place any bets. Contact customer support to activate a cooling-off period.

8.4 Self-Exclusion

If you believe your gambling is becoming problematic, you can request permanent self-exclusion from hepiqq. Self-exclusion closes your account indefinitely and prevents you from creating new accounts. To self-exclude, contact customer support or visit our Responsible Gaming page for detailed instructions and support resources.

8.5 Problem Gambling Support

If you or someone you know is struggling with problem gambling, please seek help. Our customer support team can provide information about professional counseling services and support organizations. For more information, visit our Responsible Gaming page.

9. Intellectual Property

All content on hepiqq, including text, graphics, logos, software, images, and trademarks, is the property of hepiqq or its licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on our platform without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law, hepiqq, its directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, loss of data, or loss of opportunity.

Our total liability to you for any claim arising from these Terms or your use of hepiqq shall not exceed the amount you have deposited into your account in the 12 months preceding the claim.

We do not guarantee uninterrupted or error-free operation of our platform. Technical issues, server maintenance, or factors beyond our control may result in temporary service disruptions. We are not liable for any losses incurred due to such disruptions.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which hepiqq operates. Any disputes arising from these Terms or your use of hepiqq shall be resolved through good-faith negotiation.

If a dispute cannot be resolved amicably, you agree to submit the dispute to binding arbitration in accordance with international arbitration rules. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties.

12. Amendments to Terms

hepiqq reserves the right to modify, amend, or update these Terms & Conditions at any time. We will notify you of material changes by posting a notice on our website or sending an email to your registered email address. Your continued use of hepiqq after such notification constitutes acceptance of the revised Terms.

We recommend reviewing these Terms periodically to stay informed of any changes. The date of the last update is displayed at the top of this page.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of hepiqq's services, please contact our customer support team:

• Live Chat: Available 24/7 through the chat icon on our website
• Email: [email protected]
• WhatsApp: +62 812 3456 7890

Our customer support team operates 24 hours a day, 7 days a week, and is fluent in Indonesian and English. We aim to respond to all inquiries within 2 minutes via live chat and within 6 hours via email.